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Shipping And Handling
All the items are protected by a outer layer carton box to avoid any damage and protect the goods during delivery. It is important that you should check before you sign the delivery note when you receive the goods from the courier companies. If you notice any damage from the package, then you should decline the signing and contact us immediately.
In case a customer wants us to deliver the ordered item to a different address other than the invoice (card registered) address, then we will ask to send us further documents to prove the legitimate identity and address unless we can identify the customer using the landline telephone numbers or any other method. We reserve the right to decline sending to a different delivery address and may be able to deliver to the invoice (card registered) address only in some cases. We will always try to contact the customer beforehand if we have to send to invoice (card registered) address.
Delivery Schedule
HD Digitech employs a number of couriers and offers a variety of shipping options to suit your individual needs. We monitor these companies closely to ensure that our service stays efficient and our rates remain competitive. Normally we use the express delivery service and the delivery is made only during the weekdays (Monday to Friday). In case there is a special request from a customer, You can arrange to request directly from the carrier at your own cost. We will normally send your order to you within 14 business days from the date of order. International orders are generally delivered in under 21 working days depending on the delivery option and stock availability. The following courier companies currently work with us ; DHL, UPS and EMS
Back Orders
If your item is not in stock, we will back order for you. In this case we will always inform you by way of e-mail or by telephone so that you can know what is happening. You will always be e-mailed with the option to cancel your order if you would rather not wait. Most items are in stock and we try to update the stock availability in the relevant product description page in case a certain item is not in stock.
Customs Duties and Taxes
You are responsible to pay for any duty and tax within your in-country requirement. HD Digitech will not be responsible for any duty and tax payment.
Payment Security
Our current payment processor is paypal, and they are renowed for the security and privacy. Please refer to paypal for more information on how they are protecting you from fraud.
Warranty
All RMA claims are to be directed to our main office in China, you will have to pay for the shipping cost to ship the product to us and we will investigate, replace where neccesary and send back to you at our cost.
Our standard warranty is one year from the date of purchase unless stated otherwise. Any fault should be reported in writing, then we will advise how to return the item to us. Our warranty terms is that the item should be returned to us at the expense of the purchaser for the testing/repairy or the replacement. If an item without any fault has been returned to us, then we may charge the return postage charge. If a faulty item has been dispatched or the item does not work when received (D.O.A.) then this should be reported to us within seven days from the date of delivery for an immediate exchange or full refund once item has been returned to us at your own expense.
If the item purchased has been discontinued within the warranty period and cannot be repaired for some reason, then we will replace it with a similar item. In case of replacement with any other product, then the present market value will be used to offset or for an exchange.
Even after one year from the date of purchase, we still try to help with any faulty product and can send to us for the repair at the minimum cost on behalf of our customers.
The warranty covers the main player including all parts of printed circuit board, the remote control and the power supply. Accessories such as HDMI cables, USB slave cable or any content that does not affect the operation of the product is not covered under the warranty claus.
Sales Condition
HD Digital Technology reserved all rights to make changes to the displayed price of our product without notification or annoucement to our customer. Prices quoted in our webstore is subjected for changes, this including price revision, promotional, sale, discount etc. HD Digital Technology will not entertain any claim of reimbursement.
Cancellation or Refund
We respect your decision if you chose to cancel/refund your order. All refund request must received before your order is dispatch, once we have dispatch your order, please contact us within 14 days of receiving the shipment. Refunds will be given at the sole discretion of the Company Management and provided you return the product in its original package to us at your own cost. Shipping costs of the parcel to you will be deducted from the full amount since the service of shipping is completed.
Limited Liability
HD Digital Technology is international sales and support provider for HD Digitech CO Ltd. All warranty claims against hardware are to be directed to HD Digitech CO Ltd. We are acting on behalf of them through our web support portal for ordering and support via email or forum discussions.
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